Frequently Asked Questions [FAQ]
What changes can I make to my card?
From the Cardholder's Login area, you can make changes to existing card format and details.
- Card style may be selected from available styles listed. Changes immediately visible.
- Colours may be selected from colour chart displayed. Changes immediately visible.
- Cards can be marked visible or invisible at any time. Status is actioned immediately.
- Name and Address details may be changed but subject to approval before visible.
- Contact and Category details may be changed but subject to approval before visible.
- Delete or replace any of three images, though subject to approval before visible.
How do I change the Card Details?
Go to the Cardholder's Login, enter your Access Code, User Name and Password and press "Go".
From the list of cards currently attached to this Access Code, click on the card to be changed.
From the links, select the changes you require. The changes you make for Name and Address, Contact and Category, and new images are submitted for approval and will be visible to the web immediately after approval.
A copy of the card including changes will be emailed to your Administrative email address immediately on approval.
All other changes, including image deletion, colours and card styles, are immediate and do not initiate an administrative email.
How do I change the Access Code of a card to another group?
Go to the Cardholder's Login, enter your Access Code, User Name and Password and press "Go".
From the list of cards currently attached to this Access Code, click on the card you to be shifted.
Selecting the "Change Card's Login" link goes to the relevant screen from where a new Access Code, User Name and Password can be entered.
After clicking "Go", confirmation of the new Access Code allocation is displayed.
Alternatively, cards may be "cast free" by checking the "Unattach Card" box and clicking on "Go". This allows anyone with the Card Transaction Reference allocated to this card to claim it and allocate to their existing or a new Access Code group.
How do I create a New Access Code group?
New access code groups can only be created at the time a card is claimed using the Card Transaction Reference [CTR] that has been allocated.
The card being claimed must be available, free and not otherwise allocated.
By correctly entering the CTR, you are able to create a new access code group by providing Access Code, User Name, Password and Administrative email as required for which the combination of Access Code and User Name must be unique.
The same User Name & Password combination may be re-used with each Access Code if desired.
How do I change the details for my Access Code group?
Go to the Cardholder's Login, enter your Access Code, User Name and Password and press "Go".
Click on the "Update Login Details" link and amend the details of the Contact Name, Administrative email, Login Name and Password.
The password must be provided correctly and the requested change password be entered twice exactly the same for the changes to be accepted.
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